How the Integration Works

How the Integration Works

Building Powerful Automated Communication Workflows

Integration Architecture:

The Chatling integration works through n8n's HTTP Request node, allowing for custom API calls that connect Chatling's conversation capabilities with your existing business systems.

Key Components:

  • Trigger Events: Form submissions, social media mentions, email inquiries
  • Processing Logic: Custom workflows based on message content, customer history, or time of day
  • Action Execution: Automated responses, task creation, data updates

Example Workflow: When a customer submits a support request, n8n triggers a workflow that analyzes the content, sends an immediate acknowledgment through Chatling, creates a ticket in your support system, and notifies the appropriate team member—all without manual intervention.