How the AI Chatbot Works

How the AI Chatbot Works

Seamless Integration with Your Existing Knowledge Base

Under the Hood: Simple but Powerful

  1. User Interaction: Team members submit questions via chat interface (Telegram, Slack, etc.)

  2. Smart Retrieval: The workflow connects to Confluence's REST API to fetch relevant page content

  3. Content Processing: HTML content is converted to Markdown for optimal AI processing

  4. AI Analysis: An AI agent processes the documentation in context of the specific query

  5. Contextual Response: Users receive precise answers drawn directly from documentation

The entire process takes seconds, with no technical knowledge required from end users.