How The Automated Workflow Works:

1. Collection: Typeform captures structured customer feedback from any touchpoint
2. Analysis: AWS Comprehend instantly analyzes sentiment using advanced AI
3. Filtering: IF node automatically identifies negative sentiment feedback
4. Notification: Negative feedback is immediately routed to Mattermost
5. Action: Teams collaborate to address issues in real-time

Key Technical Benefits:

• No-code implementation with visual workflow builder
• Flexible integration with existing systems
• Customizable sentiment thresholds
• Scalable to handle thousands of feedback items daily
• Extensible to include other data sources like social media