The Technical Solution in Four Simple Steps:

1. Assistant Creation: A custom OpenAI Assistant is created with specific instructions to handle travel-related inquiries using the gpt-4o-mini model

2. Knowledge Integration: Your agency's comprehensive documentation is retrieved from Google Drive and uploaded to OpenAI

3. Smart Configuration: The assistant is configured to only provide information contained in your approved documentation

4. Interactive Interface: When customers send inquiries, the system uses context-aware memory to maintain coherent conversations

Key Technical Feature: The system maintains conversation history, allowing for natural follow-up questions without repetition.