The Workflow Process:

1. Message Receipt: Customer inquiries arrive via WhatsApp Business
2. Context Analysis: System checks for customer history and additional data
3. Intelligent Preparation: Customer information and query are formatted for the AI
4. OpenAI Processing: The assistant analyzes the request and determines appropriate action
5. API Integration: For complex inquiries, the assistant calls relevant business APIs
6. Memory Storage: All interactions are stored in Postgres for future context
7. Personalized Response: Tailored answers delivered back through WhatsApp

This architecture ensures conversations feel natural and contextual while maintaining enterprise-grade reliability and security.