Current AI Assistant Limitations:

• OpenAI Assistant treats each interaction as isolated
• Customers must repeatedly provide the same context
• Support agents waste time reviewing previous messages
• Complex conversations become fragmented and ineffective
• Resolution times increase dramatically
• Customer satisfaction plummets with repetitive interactions

These limitations make standard implementations inadequate for customer support, where context from earlier in the conversation is critical for providing appropriate responses. Without memory, AI assistants cannot deliver the continuous, personalized experiences modern customers expect.