The Hidden Costs of Poor Change Communication

• Troubleshooting Time: Teams spend 4-6 hours weekly diagnosing issues caused by undocumented workflow changes
• Knowledge Gaps: Critical workflow modifications remain known only to the person who made them
• Decision Quality: Teammates make decisions based on outdated understanding of automation processes
• Team Friction: Surprise changes lead to frustration and blame when systems behave unexpectedly

When automated workflows silently change, the entire operation suffers from information asymmetry—creating expensive inefficiencies and undermining trust in your automation infrastructure.