Eliminate Manual Data Entry While Improving Accuracy

For MSP technicians, accurately tracking time spent on support calls is critical for proper billing and service level reporting. However, the manual process of documenting call details is time-consuming and error-prone, often leading to unbilled time and incomplete ticket documentation.

Our automated workflow solves this challenge by seamlessly connecting Dialpad and Syncro to:

• Automatically capture call start and end times directly from Dialpad
• Instantly create accurate ticket timer entries in Syncro
• Include relevant contact information and call context
• Eliminate the need for technicians to manually log call activities

This integration ensures every minute of support time is properly tracked and billed while freeing your technical staff to focus on what matters most: solving customer problems instead of administrative tasks.