Current Pain Points in Customer Support:

• Support agents spend 15-20 minutes per ticket gathering context
• Customer history is scattered across systems, causing repetitive questioning
• Manual documentation consumes 30% of agent time
• Personalization at scale is nearly impossible
• One agent can only handle one conversation at a time

The Real Cost: For a team handling 1,000 tickets monthly, these inefficiencies translate to approximately 250-330 wasted hours—equivalent to 1.5-2 full-time employees dedicated solely to context-switching and documentation rather than actually solving customer problems.