The Technical Foundation:

• Telegram Bot integration handles incoming messages across various chat types
• Redis database provides lightning-fast user data storage and retrieval
• Automatic ticket generation with thread management for conversation continuity
• Intelligent message routing ensures conversations stay organized
• Broadcasting system with delivery verification and blocked user handling
• Support forum management with specialized chat type differentiation

Key Technical Advantage: By combining Telegram's familiar interface with enterprise-grade data management, this workflow delivers a solution that requires minimal user training while providing maximum operational efficiency.