The Technical Workflow:

1. Customer messages arrive through any channel connected to Kommo
2. Webhook instantly triggers the n8n workflow
3. AI processes the message (text or voice) and generates an appropriate response
4. n8n sends the response back to the customer through Kommo
5. Complex inquiries can be flagged for human intervention

Implementation Simplicity: The solution uses standard HTTP Requests and Webhook integrations, requiring minimal technical expertise to set up and maintain. Your entire automation can be configured in under an hour.