Technical Implementation:

1. ConnectWise Integration: The workflow regularly queries the ConnectWise Manage API to identify tickets in "New" status (customizable to any status)

2. State Management: Redis serves as a persistent data store to track which tickets have already been processed, preventing duplicate notifications

3. Intelligent Processing: The Merge node combines data and prepares structured information for notification

4. Teams Notification: A formatted alert containing ticket details is sent to Microsoft Teams via webhook

The entire process runs automatically at scheduled intervals with zero manual intervention required from your team.