How The Workflow Functions:

1. Onfleet Trigger listens for specific delivery events (completion, delay, driver arrival)
2. When triggered, the workflow automatically captures relevant delivery details
3. A personalized WhatsApp message is formatted with accurate delivery information
4. Twilio sends the message directly to the customer's phone number
5. The entire process happens in real-time without any human intervention

Key Technical Benefits:

• Simple configuration with minimal technical expertise required
• Customizable triggers for any Onfleet event
• Option to use SMS instead of WhatsApp if preferred
• Scalable to handle any volume of deliveries