How The Automation Works

How The Automation Works

A Technical Overview of the Incident Notification Process

Simple Yet Powerful Architecture:

  1. Scheduled Trigger: Runs automatically every 5 minutes (customizable)
  2. ServiceNow Connection: Queries for incidents created in the last interval
  3. Data Transformation: Formats incident details into structured messages
  4. Slack Delivery: Posts comprehensive notifications to designated channels
  5. Error Handling: Ensures the team is alerted if ServiceNow connection fails

Setup Requires Only:

  • ServiceNow API credentials
  • Slack API credentials
  • Channel configuration

The workflow's modular design makes it easily adaptable to your specific notification requirements and ServiceNow implementation.