Customer Support Automation: Zammad to Zulip

In today's fast-paced support environment, teams struggle with visibility into open tickets, especially during critical morning stand-ups. This workflow automation eliminates the daily manual process of gathering and sharing ticket information.

Every morning at 8:30, the system automatically:

• Retrieves all open tickets from your Zammad helpdesk
• Organizes them by priority and status
• Delivers a comprehensive, formatted update to your Zulip #customer-support>ticket channel

The result? Your support team arrives at stand-ups fully informed, ready to strategize rather than spending valuable time searching for information. This simple automation eliminates 15-20 minutes of daily preparation time per team member, reduces the risk of overlooked tickets, and ensures consistent information sharing across distributed teams—all while requiring minimal setup and maintenance.