The Automated Support Workflow

1. Scheduled Trigger: At 8:30 AM daily, the workflow initiates automatically
2. Data Retrieval: Connects to Zammad API to fetch all open tickets
3. Smart Formatting: Organizes tickets by priority, status, and assignment
4. Communication: Posts formatted ticket summary to dedicated Zulip channel
5. Accessibility: Makes information available before stand-ups begin

With minimal setup requiring only API credentials for both systems, this intermediate-complexity workflow delivers immediate ROI from day one.