Common Pain Points for MSPs:

• Manual Status Updates: Staff must remember to archive/unarchive Clockify projects when ticket statuses change
• Billing Inaccuracies: When projects remain active after ticket resolution, time may be incorrectly tracked
• Administrative Burden: Technical staff diverted from billable work to perform system maintenance
• Delayed Updates: Status changes made hours or days after tickets are resolved
• Inconsistent Reporting: Misalignment between service desk and time-tracking data

The Real Cost: For a typical MSP, these inefficiencies can waste 2-3 hours per week of technical staff time - equating to thousands of dollars in lost revenue annually.