The Intelligent Workflow Process:

1. Customer feedback is automatically collected and processed
2. AI analyzes sentiment polarity of each response
3. For negative feedback, additional analysis determines if a promotional coupon would improve satisfaction
4. Based on analysis results, the system generates personalized email templates
5. Communications are tailored to each customer's specific feedback and sentiment

This award-winning solution operates on n8n v1.19.4+ and leverages HTTP Request and Merge integrations to create a seamless, automated process from feedback receipt to personalized response.