Transform Your Support Team's Efficiency

Long-lived, unresolved customer support issues create significant challenges for even the best support teams. These forgotten tickets not only damage customer satisfaction but also consume valuable agent time during manual reviews and follow-ups.

Our AI-powered automation solution specifically targets this pain point by:

• Automatically identifying long-lived JIRA issues that have fallen through the cracks
• Intelligently analyzing each issue's comment history to determine its current state
• Taking appropriate action based on AI classification—closing resolved issues, providing solutions for blocked ones, or sending reminders for those awaiting responses

By implementing this workflow, support teams can focus on new, complex issues while ensuring no customer gets left behind. The result? Dramatically improved resolution times, enhanced customer satisfaction, and more efficient use of your support team's valuable time and expertise.