Current Challenges

• Support agents constantly switch between Zendesk and Slack, wasting time and losing context
• Team members without Zendesk access miss critical ticket information
• Collaboration requires manual copying of ticket details into Slack
• Knowledge about ticket solutions remains siloed in Zendesk

Our Solution

This workflow creates a bi-directional sync that ensures all ticket activity is immediately visible in Slack, where your team already collaborates. It eliminates tool-switching, improves team awareness, and centralizes all ticket-related discussions in channels where the right people will see them.