Current Support Pain Points:

• Time Drain: Support agents spend up to 40% of their time answering repetitive questions
• Inconsistency: Different agents provide varying answers to the same questions
• Scaling Challenges: Support quality deteriorates during high-volume periods
• After-Hours Gap: Limited or no support outside business hours
• Context Switching: Agents lose productivity searching knowledge bases during conversations

The Real Cost: These inefficiencies translate to longer resolution times, decreased customer satisfaction, higher support costs, and lost business opportunities. Without automation, scaling support requires proportional headcount increases, making growth expensive and operationally challenging.