Technical Framework:

1. Automated Reception: Workflow captures incoming Slack messages through webhooks
2. AI-Powered Understanding: Natural language processing identifies customer intent and extracts key information
3. Context Management: Conversation history is securely stored and referenced for personalized responses
4. Knowledge Integration: Chatbot accesses your knowledge base to retrieve accurate information
5. Intelligent Response: AI generates natural, helpful responses based on available information
6. Human Escalation: Complex issues are seamlessly routed to human agents with full context

Key Technical Components: Slack API integration, webhook triggers, AI language processing, context storage system, and flexible response mechanisms—all orchestrated through n8n's visual workflow interface.