
The Memory Problem in Chatbots
Why Context is Critical for Customer Satisfaction
Traditional Chatbots Fall Short
- Most bots treat each message as a standalone interaction
- Users must repeatedly provide the same information
- Support conversations lack continuity and personalization
- Customer satisfaction suffers from these disconnected experiences
Our Solution: Persistent Memory Architecture
By integrating Supabase database with OpenAI's assistant, we create a bot that maintains complete conversation context through unique user and thread IDs, enabling truly personalized interactions that build upon previous conversations - just like talking to a human support agent who remembers you.