The Memory Problem in Chatbots

The Memory Problem in Chatbots

Why Context is Critical for Customer Satisfaction

Traditional Chatbots Fall Short

  • Most bots treat each message as a standalone interaction
  • Users must repeatedly provide the same information
  • Support conversations lack continuity and personalization
  • Customer satisfaction suffers from these disconnected experiences

Our Solution: Persistent Memory Architecture

By integrating Supabase database with OpenAI's assistant, we create a bot that maintains complete conversation context through unique user and thread IDs, enabling truly personalized interactions that build upon previous conversations - just like talking to a human support agent who remembers you.