The Hidden Productivity Killer in Your Organization

• Support agents spend 30-40% of their time just reading and understanding emails
• Response quality varies significantly across teams and individuals
• Peak periods create bottlenecks resulting in delayed customer communication
• Knowledge gaps lead to inconsistent or incomplete responses
• Mental fatigue from repetitive email processing decreases accuracy and satisfaction

The average professional spends 2.5 hours daily on email, with customer-facing roles often spending twice that amount. This represents thousands of hours annually that could be redirected toward value-creating activities.