Transformative Benefits for Your MSP:

• Increased Revenue: Capture 15-20% more billable time by ensuring all calls are logged
• Time Savings: Eliminate 5-10 minutes of administrative work per call
• Improved Accuracy: Precise to-the-second call duration tracking
• Better Documentation: Consistent, comprehensive call records in every ticket
• Enhanced Reporting: Accurate data for SLA compliance and team performance metrics

MSPs implementing this workflow typically see ROI within the first month through recovered billable hours alone, with the added benefit of happier technicians who can focus on technical work rather than documentation.