The Growing IT Support Crisis

Organizations face critical challenges with traditional IT support:

• Knowledge Silos: Valuable information trapped in static documents
• Response Delays: Average 24-48 hour resolution times for basic queries
• Consistency Problems: Different answers from different support staff
• Resource Drain: 65% of IT time spent on repetitive, low-complexity issues
• Documentation Lag: Support responses don't reflect latest documentation updates

These inefficiencies frustrate employees, reduce productivity, and waste valuable IT resources that could be applied to strategic initiatives.