Two Seamlessly Integrated Workflows

1. Document Ingestion Workflow

• Monitors Google Drive for new/updated support documentation
• Automatically extracts, cleans, and segments text content
• Generates vector embeddings of document segments
• Stores knowledge in Pinecone for semantic search

2. Chat Query Workflow

• Receives employee support queries through chat interface
• Retrieves relevant document segments via vector similarity search
• Combines context with query to generate a comprehensive prompt
• Delivers precise, actionable answers using AI (Gemini/OpenRouter)