The Real Impact of Delayed Ticket Assignment:

• Support managers waste up to 60 minutes daily manually checking for unassigned tickets
• Tickets frequently remain unassigned for hours, violating SLAs
• Team members constantly context-switch between Zendesk and other applications
• Critical issues get overlooked during high-volume periods
• Uneven workload distribution creates team burnout and resentment

These inefficiencies directly impact your bottom line through decreased customer satisfaction, lost renewals, and inefficient use of your support team's valuable time.