Support Teams Are Drowning in Manual Work

• Support agents spend 70-80% of time manually reading and classifying emails
• Knowledge retrieval is inconsistent as agents search documentation
• Response times lag due to high volumes and limited availability
• Knowledge gaps between experienced and new staff create quality issues
• Manual email drafting is time-consuming and error-prone

The Result: Delayed responses, inconsistent quality, agent burnout, and ultimately disappointed customers who expect immediate, accurate help in today's digital-first world.