
Intelligent Resolution Automation in Action
How Our AI Assistant Tackles Forgotten Support Issues
The Workflow Intelligence Process:
- Daily scheduled scans identify JIRA issues older than 7 days
- Each issue's comment history is analyzed by AI to classify its state
- Already resolved issues are closed with sentiment analysis
- Blocked issues receive AI-generated solutions from similar past issues
- Issues awaiting responses get automated follow-up messaging
This parallel processing approach ensures all forgotten issues receive appropriate attention without manual intervention.