Intelligent Resolution Automation in Action

Intelligent Resolution Automation in Action

How Our AI Assistant Tackles Forgotten Support Issues

The Workflow Intelligence Process:

  1. Daily scheduled scans identify JIRA issues older than 7 days
  2. Each issue's comment history is analyzed by AI to classify its state
  3. Already resolved issues are closed with sentiment analysis
  4. Blocked issues receive AI-generated solutions from similar past issues
  5. Issues awaiting responses get automated follow-up messaging

This parallel processing approach ensures all forgotten issues receive appropriate attention without manual intervention.