The Communication Gap Problem

Support teams using Zendesk and development teams using Jira often struggle to maintain clear communication and visibility across platforms. Critical customer issues get lost in translation, developers lack context, and customer updates fail to reach the right teams. This disconnect leads to delayed resolutions, customer frustration, and internal friction.

Our Automated Solution

This workflow automation seamlessly bridges Zendesk and Jira, creating a two-way communication street between your customer support and development teams:

• Automatically creates Jira issues when Zendesk tickets are generated
• Synchronizes all subsequent ticket comments from Zendesk to Jira
• Maintains a clear relationship between customer issues and development tasks
• Eliminates manual copy-pasting and reduces human error
• Ensures both teams work with the most up-to-date information

With this integration, your support team stays in Zendesk while developers remain in Jira—all while maintaining perfect information symmetry between the two platforms.