Current Pain Points Without Automation:

• 30+ minutes lost per ticket manually creating Jira issues from Zendesk tickets
• Critical information frequently lost during manual transfers
• Developers lack real-time updates on customer communications
• Support agents forget to notify developers of new customer feedback
• No clear traceability between support tickets and development tasks
• Increased resolution times due to communication delays

Business Impact: For a team handling just 10 escalations per day, this inefficiency costs 50+ hours monthly in administrative overhead and significantly extends resolution times, directly impacting customer satisfaction scores and team morale.