Automation in Action: Customer Support Use Cases

• CRM-Support Sync: Automatically create support tickets when leads report issues in your CRM
• Proactive Support: Monitor product usage metrics and trigger preemptive support outreach
• Team Collaboration: Send Slack notifications with ticket details when high-priority issues arise
• Knowledge Management: Auto-suggest knowledge base articles based on ticket content
• Customer Feedback Loop: Trigger satisfaction surveys after ticket resolution and route feedback to product teams

These workflows not only save time but create a more connected experience for customers and support teams.