Customer Success Teams Face Growing Complexity

As businesses scale their customer base, they encounter significant challenges:

• Data Silos: Customer information scattered across CRM, support systems, billing platforms, and product analytics
• Reactive Approach: Responding to issues after they escalate instead of preventing them
• Manual Workflows: Time-consuming processes that prevent focusing on strategic customer relationships
• Inconsistent Experiences: Variable customer journeys dependent on individual CSM capacity

Without automation, customer success teams struggle to proactively manage relationships at scale, leading to increased churn, missed expansion opportunities, and team burnout. The Totango-n8n integration solves these problems by connecting your customer data and automating critical workflows.