Common Challenges in IT Service Management:

• Data Silos: Critical information trapped in disparate systems
• Manual Ticket Creation: Time wasted on routine ticket entry
• Delayed Responses: Slow reaction to service issues
• Limited Visibility: Difficulty tracking assets and service metrics
• Resource Drain: Technical staff spending time on repetitive tasks

The Business Impact:

• Reduced team productivity (up to 30% time lost on manual processes)
• Inconsistent service delivery and quality
• Longer resolution times affecting employee productivity
• Higher operational costs
• Inability to scale service operations efficiently