Transform How Your Business Handles Customer Feedback

In today's customer-centric business environment, responding quickly to negative feedback isn't just good practice—it's essential for brand protection and customer retention. Yet most organizations struggle with the manual, time-consuming process of reviewing feedback across multiple channels.

Our automated sentiment analysis workflow solves this challenge by:

• Instantly analyzing feedback from forms with AWS Comprehend's AI
• Automatically identifying negative sentiment without human review
• Immediately alerting teams through Mattermost integration
• Reducing response time from days to minutes

This seamless process ensures critical feedback never falls through the cracks, empowering your teams to resolve issues before they escalate. With a setup time of less than 30 minutes and no coding required, you can achieve a 95% reduction in feedback processing time while improving customer satisfaction and retention.