Current Pain Points:

• Support agents waste hours answering repetitive product and policy questions
• Inconsistent responses create customer confusion and erode trust
• Limited support hours frustrate customers shopping outside business hours
• Manual product lookups are slow and error-prone
• High-volume basic inquiries prevent staff from handling complex issues

The Cost of Inadequate Support:

• Abandoned carts due to unanswered questions
• Negative reviews from frustrated customers
• Escalating support costs during peak seasons
• Lost opportunities for upselling and cross-selling
• Constant training requirements for support staff