Seamless Two-Path Intelligence:

Product Search Path:

• Analyzes customer messages to extract search intent
• Identifies specific parameters (keywords, price range, SKUs, categories)
• Queries WooCommerce directly for real-time inventory and pricing
• Returns personalized product recommendations with rich details

General Inquiry Path:

• Uses RAG technology to search your store documentation
• Accesses policies, FAQs, and procedures from Google Drive
• Generates accurate, contextual responses based on your actual content
• Avoids hallucinations through knowledge retrieval rather than generation