Technical Workflow Overview

1. Alert Ingestion: Receives webhook notifications from Syncro when agent offline alerts occur
2. Intelligent Triage: Determines if the alert is a new incident or resolution of existing issue
3. OpsGenie Integration: Creates new alerts or closes existing ones using OpsGenie's API
4. Unique ID Tracking: Uses OpsGenie's alias feature to maintain alert identity across the lifecycle

Key Technical Components

• Webhook integration with Syncro notifications
• Conditional logic to analyze alert type and status
• HTTP requests to OpsGenie's API endpoints
• Custom scripting in Syncro for alert closure

This solution requires minimal configuration and leverages existing API capabilities within both platforms.