Current HR Support Challenges:

• Time Drain: 30-40% of HR time spent answering basic, repetitive questions
• Inconsistency: Different answers to the same questions create confusion
• Delayed Responses: Employees wait hours or days for simple policy clarifications
• Limited Availability: No support during evenings, weekends, or holidays
• Strategic Work Suffers: HR professionals can't focus on high-value initiatives

This workflow automation specifically addresses these pain points by creating an always-on knowledge resource that provides consistent, policy-compliant information while freeing HR professionals to focus on strategic work that requires human expertise and judgment.