Ready to Transform Your Support Operations?

Implementing this workflow automation requires just three straightforward steps:

1. Configure ConnectWise API Access:

   • Set up API credentials in ConnectWise Manage
   • Define which ticket statuses should trigger notifications

2. Set Up Microsoft Teams Webhook:

   • Create an incoming webhook in your Teams support channel
   • Copy the webhook URL for the automation

3. Deploy Redis Instance:

   • Set up Redis for state management (cloud-hosted or on-premises)
   • Configure access credentials

Start Seeing Results Immediately

Within minutes of implementation, your team will begin receiving real-time notifications of new tickets, dramatically improving response times and support efficiency.

Take the Next Step Today

Implement this automation solution now to stop wasting valuable technician time on manual monitoring and redirect those resources to actual problem-solving and customer satisfaction.