The Workflow:

1. Capture: Form submission collects customer name, email, and inquiry message
2. Classify: GPT-4 powered text classifier analyzes the message content and categorizes it as quote request, product info, problem report, order question, or other
3. Route: Based on classification, the system automatically forwards the inquiry to the appropriate specialized department
4. Document: All interactions are logged in Google Sheets for each department, creating an auditable trail

The AI model is pre-trained to understand context and intent, enabling accurate classification even with ambiguous inquiries. The entire process happens in seconds, with zero manual intervention required.