Transform Your Delivery Communication Strategy

In today's on-demand economy, customers expect real-time updates about their deliveries. Manual communication processes are not only time-consuming but also prone to inconsistency and delays.

This presentation introduces a powerful workflow automation that connects Onfleet's delivery management platform with WhatsApp messaging via Twilio. This integration enables:

• Real-time automated notifications at critical delivery milestones
• Personalized customer communication without manual intervention
• Consistent messaging across all deliveries regardless of volume
• Significant reduction in 'where is my order' support inquiries

By implementing this solution, businesses typically achieve a 95% reduction in time spent on customer communications, allowing your team to focus on core operations while enhancing the customer experience through professional, timely updates delivered directly to customers' preferred messaging platform.