Current Support Challenges:

• Time Consumption: Support agents spend up to 40% of their time on manual lookups, data entry, and scheduling
• Inconsistency: Manual processes lead to variable customer experiences and data quality issues
• Limited Availability: Traditional support is constrained by working hours and staff capacity
• Delayed Analysis: Valuable interaction data often gets lost or delayed in reaching product teams

These inefficiencies not only impact operational costs but directly affect customer satisfaction, retention rates, and team morale. The Voiceflow Demo Support Chatbot workflow addresses these pain points through intelligent automation that works 24/7.