The Technical Architecture:

1. Customer Identification

   • Webhook receives customer information from Voiceflow
   • Database lookup identifies existing customers or flags new ones
   • Relevant history and context returned instantly

2. Ticket Management

   • Issue details captured via natural conversation
   • Zendesk ticket created with appropriate categorization
   • Custom fields populated automatically based on context

3. Meeting Coordination

   • Google Calendar availability checked in real-time
   • Appointment options presented based on issue priority
   • Confirmations sent with calendar invitations

4. Data Intelligence

   • Interaction transcripts captured and categorized
   • Key metrics extracted for reporting
   • Structured data sent to Airtable for product team analysis