Introducing a Smarter Way to Handle Customer Conversations

Customer messaging has evolved, but the way systems handle those messages often hasn't. When customers send multiple messages in rapid succession, traditional chat systems respond to each message individually, creating a disjointed and frustrating experience.

Our n8n workflow solves this problem by implementing an intelligent message buffering system that:

• Captures incoming customer messages via Twilio webhook
• Uses Redis to temporarily store message sequences
• Implements a strategic 5-second pause to detect message patterns
• Intelligently determines when customers have completed their thoughts
• Delivers comprehensive AI responses that address complete inquiries

The result? A more natural conversation flow that mirrors human communication patterns, significantly reducing chat duration and increasing customer satisfaction. This presentation will show you how this simple yet powerful automation can transform your customer interactions while reducing operational costs.