Current Chat Systems: Breaking Conversations Into Fragments

• Customers often send thoughts across multiple messages ("Hi there", "I have a question about my order", "#12345")
• Traditional systems respond too quickly to each message
• Premature responses interrupt customer's train of thought
• Support agents waste time addressing incomplete information
• Conversations become unnecessarily prolonged and confusing
• Chat histories become cluttered with back-and-forth exchanges

The Business Impact:

• Increased handle time per customer (+30-40%)
• Lower customer satisfaction scores
• Higher agent frustration and cognitive load
• Increased operational costs
• Reduced capacity to handle concurrent conversations