The Technical Architecture:

1. Message Reception: Twilio webhook captures incoming customer messages
2. Message Stacking: Redis stores messages in a customer-specific queue
3. Strategic Pause: System waits 5 seconds (configurable) to detect message patterns
4. Pattern Analysis: Checks if customer has sent additional messages during wait period
5. Smart Processing: If no new messages arrived, processes entire message stack as one thought
6. Comprehensive Response: AI agent generates a single coherent response to the complete context

Key Technical Components:

• Twilio for messaging interface (adaptable to WhatsApp, Telegram, etc.)
• Redis for fast, reliable message queueing
• n8n for workflow orchestration
• OpenAI for generating contextually aware responses