Current Feedback Management Challenges:

• Teams spend 5-10 hours weekly manually reviewing feedback
• Subjective interpretation leads to inconsistent prioritization
• Critical negative feedback often buried and addressed too late
• Customer issues escalate before being identified
• 78% of customers share bad experiences with others

The Business Impact:

• Damaged brand reputation from unaddressed issues
• Lost revenue from preventable customer churn
• Wasted team resources on manual review processes
• Missed opportunities to improve products and services

The Bottom Line: Each day of delay in responding to negative feedback costs approximately 3x more to resolve and increases churn risk by 15%.